Get in Touch With Us
This page tells you how to reach the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when your question needs the casino itself or an independent support service. Most messages we get concern one of three things: a bonus term that reads differently to how a site advertises it, a payment method that turned out not to work from a UK account, or a withdrawal that has stalled at verification. We can explain how those things normally work and check what we have published. We cannot access your account, release funds or settle a dispute on your behalf.
Email is the fastest route
Write to us at [email protected]. We do not publish a phone line or a live chat window, because almost every useful answer needs us to look at the specific terms of a specific offer before replying, and that is easier in writing.
To get a useful reply first time, include:
- The casino name as it appears on the site you used.
- The exact page on burf.org.uk you are asking about, if any.
- The wording you are querying — a copied paragraph from the bonus terms or cashier page beats a paraphrase.
- The date you saw it. Offers and payment options change without notice, and a term from three months ago may no longer exist.
Please do not send account numbers, card details, passwords, or copies of identity documents. We never need them, and no legitimate operator or publisher will ask you for them by email.
What we can and cannot help with
| You contact us about | What we can do |
|---|---|
| A bonus term you find unclear | Explain how wagering, game contribution, maximum bonus bets, expiry and cashout caps usually work, and point you to the clause that governs it |
| Paysafecard or another payment method not appearing at checkout | Explain why availability varies by country, currency and operator, and what to verify before depositing |
| A page on this site that looks wrong or out of date | Recheck the source and correct or remove the claim |
| A withdrawal delayed at KYC or source-of-funds stage | Explain the usual process and what documents are typically requested, and suggest how to escalate |
| A dispute with a casino over a balance | Outline the complaints route, including the operator's own procedure and its licensing body's ADR channel — we cannot intervene |
| Self-exclusion or spending you cannot control | Direct you to independent UK support, listed further down this page |
How this site makes money
We should be straightforward about this before you read anything we recommend. Non Gamstop Casinos earns commission when a reader opens an account through some of the links on this site. That funds the research. It does not buy a position in a ranking, and it does not stop us publishing a limitation, a restrictive term or a change we consider bad for readers. If you think a specific page reads like an advert rather than a review, say so in your email and quote the line — that is exactly the kind of message we act on.
The casinos readers ask about most
Our selections and top lists are supplied and then reviewed editorially. The three below draw the most correspondence, usually about their headline welcome offers, so here is our honest read on each. Every offer named is the operator's own advertised promotion, checked as of 2026; terms are set by the casino and can change, so read the current version on the cashier page before you deposit.
Betmica
Ranked top of our list with an editorial score of 10.0, Betmica draws questions mainly because of the size of its headline number: a welcome offer of 570% up to £5,700 plus 270 free spins. It is on this page because it is the offer readers most often ask us to explain, and because it quotes in pounds, which matters if you want to avoid conversion costs on a GBP debit card. The practical point to grasp is that a percentage that large is a matching figure, not money you are owed — you would need to deposit a very substantial amount to approach £5,700, and the bonus funds arrive attached to wagering requirements, a maximum bet per spin while the bonus is live, and an expiry date. The limitation: headline offers of this scale almost always carry the tightest cashout caps of any bonus a site runs, so the winnings you can withdraw may be a fixed multiple of your deposit regardless of how much bonus you cleared. Check that cap before the percentage.
Kikibet
Kikibet sits just behind at 9.9, advertising 350% up to 5,555 £ and 300 free spins. It earns its place here for a more modest matching percentage with a larger free-spin count, which suits readers who came for slots rather than table play. Free spins are where people get caught out: the spins are usually tied to named games, carry their own wagering on the winnings rather than the spin value, and often expire in daily tranches rather than all at once. The limitation is that spin-led packages tend to restrict eligible games narrowly, so if you were planning to use the bonus on live dealer tables or blackjack you will likely find contribution set very low or at zero.
Betninja
Also rated 9.9, Betninja takes a different approach — £1,000 bonus and 100 free spins to all new players, with no inflated multiplier in the headline. We include it because the flat figure is easier to assess: you can work out what you would need to deposit and what wagering would look like without decoding a percentage first. That transparency is the appeal. The limitation is that a £1,000 ceiling is only reachable with a large deposit, and "all new players" still means subject to standard eligibility, minimum deposit and qualifying method rules, which typically exclude some e-wallet and prepaid deposits from bonus qualification.
Others in our top list
WinnerIsland (up to €1,000 plus 100 free spins) and Zombillion (250% up to £4,000 plus 200 free spins) both rate 9.9; Smash Casino (600% up to €10,000 slots package) and Nightluck (€6,400 plus 280 free spins plus 805%) rate 9.7; CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 plus 25% cashback) and Daytonaspin (255% up to £4,500 plus 255 free spins) rate 9.6. Where an offer is quoted in euros or dollars, expect currency conversion to apply on a sterling card unless the operator opens a GBP account for you — ask their support in writing before depositing. Our full assessments sit on the trusted non GamStop casinos list.
Payment questions, including Paysafecard
This is the single most common subject in our inbox, so here is the short version. Prepaid vouchers such as Paysafecard are popular with readers using casinos not on GamStop because you buy a voucher in cash or by card at a retailer and spend only the value loaded on it — there is no card number passing to the operator and no running balance to overspend. The trade-off is fundamental and worth stating plainly: a prepaid voucher is a deposit method, not usually a withdrawal method. Money typically comes back by bank transfer, debit card or e-wallet, which means you will have to complete verification against a named account in your own name regardless of how you paid in.
Points to check with any operator before you fund an account:
- Minimum deposit — commonly a low figure, but bonus qualification often requires more than the site minimum.
- Currency — whether the account is held in GBP. If not, every deposit and withdrawal may attract a conversion spread from the operator, your bank, or both.
- Fees — voucher purchase fees, operator deposit fees and withdrawal fees are three separate things. Ask about each.
- Method restrictions on bonuses — some sites exclude prepaid and e-wallet deposits from welcome offers entirely.
- PayPal — do not assume it is available. PayPal's gambling merchant policies mean it is frequently absent from sites licensed outside Great Britain. Verify it on the cashier page rather than from a listing.
- Cryptocurrency — offered by some operators, but it introduces exchange-rate exposure and is rarely covered by conventional payment chargeback routes.
- Withdrawal limits and timing — daily, weekly and monthly caps are common, and payouts are usually only processed after identity checks clear.
Games and betting queries we can answer
If your question is about what is on offer rather than a transaction, we can usually help directly. The catalogues at the sites we cover break down into slots — including progressive jackpot titles, and games ranging from low to high volatility with published return to player figures; live dealer rooms streaming blackjack, roulette and baccarat with human croupiers; and standard RNG table games. Software providers differ by operator, and the same game can carry different RTP settings at different sites, which is worth asking support about if it matters to you. Mobile play is generally browser-based rather than app-based at these operators.
Several of the same brands also run a sportsbook alongside the casino, which behaves quite differently from the slots side. There you are dealing with pre-match and in-play markets, accumulators, bet builders, cash-out, and esports alongside conventional sport, with prices shown in decimal odds. Sports free bets usually carry minimum qualifying odds — 1.50 or higher is typical — and a stake that is not returned with winnings. Where a site runs a shared wallet across casino and sportsbook, a casino bonus may lock your whole balance until wagering completes, so read which product a promotion applies to.
Regulation, eligibility and where complaints go
Being able to open an account is not the same as being protected by British regulation, and this is the distinction we most want readers to hold onto. Operators licensed by the UK Gambling Commission must participate in GAMSTOP, the national self-exclusion scheme covering Great Britain. Casinos not on GamStop are, by definition, licensed elsewhere — commonly Curaçao or another overseas jurisdiction. That means the Gambling Commission's rules on bonus fairness, dispute resolution and complaint escalation do not apply to your account, and neither does its approved ADR framework. Your recourse runs through the operator's own complaints procedure and then whatever body its overseas licence names.
On eligibility: you must be 18 or over. Overseas operators set their own terms on which countries they accept, and accepting a British customer is not the same as being authorised to serve one. Nothing on this site is advice to gamble, and no casino can be described as completely safe — verification requirements, source-of-funds checks and withdrawal limits exist at every operator and can delay or block a payout.
If you registered with GAMSTOP, the exclusion runs for the minimum period you chose — six months, one year or five years — and it does not lift automatically at overseas sites. If you are contacting us because you are gambling while self-excluded, please contact one of the services below rather than us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software such as Gamban or BetBlocker, and bank-level gambling blocks offered by most UK banks, can be applied independently of any operator.
Response times and corrections
A member of the editorial team reads every message. We aim to reply within two working days and take longer when a query needs us to re-verify terms at an operator. Corrections are treated as priority: if you show us that something we have published is wrong, we amend it and note the date of the change. Our content is researched and reviewed rather than tested — we do not open accounts, deposit or play at the sites we cover, and we never present an operator's advertised payout speed as a measured one.
If you are simply weighing up where to start, reading our reviewed casino list alongside this page will answer most of what people email to ask. If it does not, write in — a question we have to answer twice usually becomes a page.